Cancellation & Refund Policy

Cancel 96 hours (4 days) or more before pickup. You’ll receive a refund, less the 5% payment-processing fee described below, back to your original payment method.

Inside 96 hours. Cancellations made less than 96 hours before your scheduled pickup, and any missed pickups, are non-refundable, as vehicles and guides are already committed to your booking.

Free rescheduling. You can move your tour to another date at no charge, subject to availability, provided you let us know before your original pickup time.

Tours we cancel. If we cancel a departure — for example due to severe weather or other circumstances beyond our control — you’ll receive a refund, less the same 5% payment-processing fee.

5% payment-processing fee. A 5% fee is deducted from all refunds. This covers the non-refundable charge our payment gateway applies to the original transaction, and it applies to every cancellation or refund.

Processing time. Approved refunds are returned to your original payment method within 7–10 business days.